Sugarmoo.com values the privacy of your personal information, personally identifiable information, communication and your transaction details with us. We do not sell or indulge in any kind of activities or otherwise that is more likely to share the personally identifiable information with any third parties.

Our Privacy Policy is a part of Terms and Conditions and you abide by the rules of privacy policy herein. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

Collection, Use and Sharing of Personal Information:

We collect the information provided by the customers time to time to enable better customer service. Unless otherwise you provide any information when registering your account and while making a payment, we do not collect any other information. However, we may need your mobile number and a valid email ID to send the details of orders, shipping and delivery.

We may request you to share the details with respect to delivery of the order, but only for the purpose of delivering the order at the right address and not for any other purpose.  All our information collected by us is for the sole purpose of business transaction and you are liable in case if you provide wrong or fraudulent or misleading information.  No details with regards to your order or any personal information is shared with any third party.

Communications:

We may occasionally communicate with you about the offers, special discounts and introduction of new products or otherwise that associates with the products or services offered by us. If you opt to stay out of the communications regarding new products, you may anytime do it. This information is sent only for the purpose of promotion and advertisement of the product.

Visit the terms of sale, shipping and delivery details to learn about the terms.

Terms of Sale:

At Sugarmoo.com we have laid down the specific set of terms of sales. By accessing our site, you abide the terms of sales. Please read our terms of sale carefully before you access the site. We shall not held any responsibility for any of your claims that arises due to your lack of understanding our terms of sale.If you place an order or otherwise use our services with or without accepting terms of sale and terms and conditions, you deemed to have understood and abide by the same.

Products and Pricing:

All products we listed on the websites, the price, description and terms are subject to change. We hold the sole right to change, remove, modify, suspend or discontinue the sale of any product at any time with or without notice at our discretion. We are not liable to you or you any third party site for any changes, amendments, dismissal or discontinuation of any product listed in our site.

User Registration and Information:

You shall register an account with us to place the order. You shall be held responsible for all the details provided by you during registration of account. It is up to you to provide the right details to enable us serve you better. We do not share any personally identifiable information, from your name to the shipping address. We need your active email address to update you with tracking and delivery details and your phone number to communicate through SMS. All the information provided by you is secured with us.

Order Acceptance:

When you place an order with us making a purchase offer, the offer is subject to get accepted by us. We strive to meet your orders, there are few instances that may restrict us to deliver the products. Although you receive the order confirmation, we at any time may cancer the order and it does not constitute the order confirmation. We may cancel the part or whole order at any time before scheduling the delivery.  We always call for additional verification to verify and confirm the purchase, before we accept any order. Your order shall not be confirmed until you receive the shipment.  We request our users to understand that most of our orders are customized. You need to provide accurate information about the recipient name and shipping address. We are not responsible for delivery of products to the wrong address or the address provided by you is not traceable. At any instances, you shall not hold us liable and we do not have any legal obligations to meet the damages. Soon after receiving your order and payment, we will send you a confirmation email detailing the details of the products ordered, shipping address, etc. However, your order stands confirmed only when we send the shipping confirmation.

Part / Full Cancellation of a Purchase Order:

While we take strenuous effort to enter accurate information about every product and service listed on the site, there are chances that the product may have entered with incorrect price or information. It may arise due to typographical error in the price or description of the product. We have the sole right to accept or deny or cancel any such order whether or not the user confirms the order; whether or not you paid for the product. 

If you already paid for the product and waiting for the product to be shipped, we may cancel the order. In case if we cancel the order, you will get the full credit back to your account through the respective payment mode. Alternatively, we may also generate fresh order with the right price. 

If we cancel all or any part of your order, the amount equivalent to your order or cancelled order will be credited to your account or credit card or debit card through which the payment is made. We do not impose any charge on your credit or debit card or bank for cancellation of order.

 We make strenuous attempts to provide excellent services. However, if you feel you should cancel your order, you can do, but restricted to certain limitations. Remember, most of orders are customized and made only after receiving your order. In many instances we may not be able to cancel your order.

We do not cancel the order, if,

  • The order is a customized order, made only for you
  • If we are processing the order
  • If the order is ready for dispatch
  • If the order is en route for delivery
  • Same day orders
  • We also do not entertain any change in the delivery requests once we deliver the shipping confirmation.

Duplicate Orders:

In case of you ordered a product twice or mistakenly made two identical orders, please let us know at the earliest possible. We will provide the full refund of the amount on the duplicate order as long as the order is not prepared or ready for dispatch. 

However, if we find two identical orders from you, we do will contact you to clarify whether you made it by mistake to save the interest of both the parties. If we cannot contact the customer, the decision will be made at our discretion.

Fraudulent Orders:

In order to provide flawless customer service together with safe, secured and hassle free shopping experience, we meticulously monitor all the transactions to mark fraudulent activity. In case if we find anything suspicious of any activity, we have the sole right to cancel the current pending and future orders without any liability. We shall not be held liable for cancellation of any suspicious order placed and paid using any gift vouchers or promotional vouchers.